Return & Exchange Policy
• We sincerely hope you and your dachshund will be delighted with your purchase. If the apparel does not fit properly, we have streamlined our return and exchange procedure for your convenience.
Eligibility Criteria
• To qualify for return or exchange, products must satisfy all the following requirements:
Items must be kept clean and intact without damage, with original tags and packaging intact, free of pet hair and strange odors.
Exchanges
• Submit your exchange application via email to info@longbackstudio.com within 21 calendar days after delivery.
• We provide complimentary return shipping for your very first item exchange as an exclusive customer perk.
• All returned items will undergo official condition inspection and must satisfy our standard return prerequisites.
• We will dispatch your replacement merchandise promptly once we receive and complete inspection of your returned parcel.
Returns
• Kindly be advised that all return shipping expenses shall be borne by the customer.
• All merchandise must remain clean, intact and free from any physical damage.
A $5 restocking fee will apply if returned goods display visible wear or obvious usage traces.
• Every returned item is subject to our internal inspection procedure. Once your return request is approved, a full refund will be issued straight back to your original payment account.
• Our brand donates 5% of every single order total to official global Dachshund rescue charities. Each charitable donation will only be allocated collectively once the official refund window has fully closed.
• If you submit a return request, the 5% designated donation portion from your order will not be donated externally. The full original amount you paid will be refunded entirely through your original payment method.
Damaged, Defective or Incorrect Orders
• If you receive defective products, please reach out to info@longbackstudio.com within 3 working days after delivery for further solutions.
• In case of wrong items or missing products in your package, please notify our customer service at the earliest moment, so we can resolve the problem efficiently.