Refund policy

Return & Exchange Policy 

• We sincerely hope you and your dachshund will be delighted with your purchase. If the apparel does not fit properly, we have streamlined our return and exchange procedure for your convenience.

Eligibility Criteria

• To qualify for return or exchange, products must satisfy all the following requirements:
Items must be kept clean and intact without damage, with original tags and packaging intact, free of pet hair and strange odors.

Exchanges

• Submit your exchange application via email to support@longbackstudio.com within 21 calendar days after delivery.
• The buyer is responsible for both return shipping cost and outbound shipping cost of the replacement item for all exchanges.
• All returned items will undergo official condition inspection and must satisfy our standard return prerequisites.
• We will dispatch your replacement merchandise promptly once we receive and complete inspection of your returned parcel.

Returns

• Kindly be advised that all return shipping expenses shall be borne by the customer.

A restocking fee of $5 USD (or equivalent local currency) will be charged if returned items show signs of wear or use.

• Every returned item is subject to our internal inspection procedure. Once your return request is approved, a full refund will be issued straight back to your original payment account.

Damaged, Defective or Incorrect Orders

• If you receive defective products, please reach out to support@longbackstudio.com within 3 working days after delivery for further solutions.

• In case of wrong items or missing products in your package, please notify our customer service at the earliest moment, so we can resolve the problem efficiently.